Haptik.ai
1. Category : Artificial Intelligence, Customer Service, Machine Learning, Messaging, Real Time
2. Domain : Artificial Intelligence Platform
3. Founders : Aakrit Vaish, Swapan Rajdev
4. Established : Aug 1, 2013
5. Number of Employees : 101-250
6. Operating Status : Active
7. Funding status : Not Disclosed
8. Website : haptik.ai
9. Country : Maharashtra, India
10. Latest in News: Conversational AI in Healthcare in 2 Key Use Cases
Haptik is one of the world’s largest conversational AI platforms and is a virtual personal assistant service with Sprite as the exclusive brand partner. In 2014 the platform was powered by over 125 chat experts who helped users with their queries.
Haptik conversational AI handles sales and customer care queries uniquely, Intent and Language detection, multilingual support and Bot personality & tone adaptable to context.
Haptik reaches out to customers on the platform and medium of their choice by Building Once and Deploy Anywhere. By its Omni-channel dialog builder tool, can Native SDK integrations for Website, Android, iOS apps and engage customers across 3rd party chat and voice platforms.
Haptik builds more than 100 chatbots across BFSI, e-commerce, utility, telecom and more for key interaction points such as Support, Feedback, Engagement and Lead Generation.
With the help of Dialog Builder, we can simply build, design and maintain IVAs by its powerful Swift development using pre-defined templates that can integrate dynamic APIs for Complex Use Cases and build and deploy in less than 4 hours.
Haptik Live Agent Chat provides a web interface for intervention by human agents and monitoring conversations, helps in auto-routing of complex chats from AI to agents, can measure agent productivity & efficiency and in-built monitoring, escalation, and teams feature.
Analytics Dashboard of Haptik helps in real-time conversation metrics to measure and improve AI accuracy by reviewing and fix issues real-time within minutes, analyze Conversation Funnels and Drop-offs and easily get Alerts for trending customer issues.
Haptik security measures are at Enterprise-Grade. The Secure, private, encrypted communication at scale, where GDPR Ready benefits encryption of data in transit and at rest, penetration Testing and Security Audit of SDKs and provides stringent access control policies.
Haptik CRM Agnostic is Flexible integrations into any existing CRM platform. They provide simple API connectors that require no coding helps in any type of booking or support or records systems and respond less than 1 second
The recent health issue COVID-19 pandemic provides AI Assistant can answer common queries and FAQs related to a particular disease, health condition or epidemic. It can raise awareness about a specific health-related concern or crisis by offering swift access to accurate, reliable and timely information.
The company plays a key complementary role in the healthcare sector, helping healthcare providers focus their energies more effectively, and amplifying the impact of their work.
